Returns & Exchanges
At Carbatec, we stand behind the quality of our home woodworking and workshop tools, offering a straightforward return process to ensure your projects never miss a beat. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Log into your Carbatec account or use our guest portal to submit a return request with your order number and reason for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and components are included to qualify for a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing